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Our goal at FratBlackJack is to make your poker playing experience as fun and easy as possible. We have collected many frequently asked questions below to help you play quickly and easily. If you don't find your question below, please use one of our customer service options.

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Frequently Asked Questions

FratBlackJack has two membership levels, FratBlackJack Basic and The FratBlackJack Player's Club.

The FratBlackJack Player's Club costs $19.99 per month*. Player's Club members are entitled to play for over $100,000 in cash prizes every month. Player's Club members have access to a minimum of $2,800 in cash prizes every day and never have an entry fee or a buy-in to any tournament. They also receive valuable benefits such as an individual ranking based on their performance in tournaments and live chat customer support. In addition, Player's Club members can play in the $10,000 Classic Tournament, a $10,000 qualifier based tournament that occurs once every 3 months. For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial),.

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members can play in the $10,000 Classic Tournament, a $10,000 qualifier based tournament that occurs once every 3 months.

FratBlackJack currently accepts customers from the United States, Australia, Canada, France, Germany, Norway, Sweden and the United Kingdom. FratBlackJack is open only to individuals who are eighteen (18) years or older. This offer is Void where prohibited by law. Please see our Terms and Conditions for more details.

The FratBlackJack Player's Club is an exciting new way to play poker online. Members pay one low monthly fee of $19.99* (there are no other costs or fees, ever!), giving them:

• Entry into cash tournaments with over $100,000 in monthly prizes
• A proprietary tournament rating based on their actual play
• Live Chat customer service
• Exclusive Player's Club Newsletters
• No ads, no interruptions

Player's Club members can play for over $100,000 each month without risking a penny of their own money! For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial).

FratBlackJack has both single table tournaments and multi-table tournaments. At the beginning of each tournament, each player starts with the same number of chips, and the tournament continues until one player has accumulated all of the chips. Some tournaments are cash tournaments, in which the top performing players win cash prizes, and other tournaments are "qualifying tournaments", in which the top performing players win Poker Points which enable them to enter other, generally larger, tournaments.

FratBlackJack members can win large cash prizes - FratBlackJack gives away over $100,000 in prizes every month! to see the prize list. In addition, if you refer your friends to join the FratBlackJack Player's Club, you can earn hundreds or even thousands of dollars!

When you win a cash prize, FratBlackJack sends you an email (usually within 24-48 hours) with instructions on how to claim your prize. In addition, a flashing red button appears on your MyFratBlackJack page (the page you see when you log in to the poker software). You can click that button to see what you've won and to get instructions on how to claim your prize. You may also access the MyFratBlackJack page by clicking on "Check my stats" from any poker room or by logging in to your account by clicking here and going to the "My Stats" tab.

You can sign up for a free 2-week FratBlackJack Player's Club membership by clicking the Start Free Trial buttons located throughout the FratBlackJack site. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying FratBlackJack Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $19.99 per month. See Terms and Conditions for complete membership details.

You can sign up for a free 2-week FratBlackJack Player's Club membership by clicking one of the Start Free Trial buttons located throughout the FratBlackJack website. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying FratBlackJack Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $19.99 per month. See Terms and Conditions for complete membership details.

To protect the value of membership for our subscribers, we require a valid credit card to sign up for the FratBlackJack free trial and limit free trials to one per card or new subscriber. Also, as a security precaution, we will make a security deposit on your card for $19.99. This is NOT a charge, but some banks may hold these funds for 1-5 business days.

To ensure the validity of your credit card, your card will be pre-authorized for $20 at the beginning of your free trial. YOU WILL NOT BE CHARGED THIS AMOUNT, however your credit card company may decide to put a hold on these funds temporarily. Contact your credit card company for hold details. Your actual billing will occur at the conclusion of your free trial period for the proper amount.

You can sign up for a free 2-week FratBlackJack Player's Club membership by clicking here. Or click the Start Free Trial navigation tab at the top of your page.

Yes, you can cancel your FratBlackJack Players Club membership any time. See Terms and Conditions for details.

Yes, for each friend you refer who becomes a FratBlackJack Player's Club Member, you will earn $20. See Terms and Conditions for details.

FratBlackJack Player's Club members are given a tournament rating that is a measure of how successful they are in FratBlackJack tournaments. The tournament rating is a score that is based on your multi-table tournament performance and is constantly changing as you play more multi-table tournaments. Tournament ratings allow you to see how you're doing and track your progress as you become a better and better player. FratBlackJack also runs special tournaments in which you can play against players with similar tournament ratings. This allows you to play against players of similar skill. You can find your tournament rating in the "myFratBlackJack" page after you log in to the poker software. Tournament Ratings are updated once every 24 hours.

The numerical value of your tournament rating is determined by a complex formula that takes into account primarily where you placed in a given multi table tournament and how many total people were in the tournament. Your tournament rating then determines which color level you are. Tournament ratings start at the Red level and then progress to Green and finally to Black -- the highest color level. The more multi table tournaments you play, the size of the tournaments and how you place in these tournaments will therefore determine whether your score and color level move up or down. In general, the better your performance the higher your numerical tournament rating score.

We plan to show you how your tournament rating ranks in relation to other Player’s Club members and what the highest ratings are. We also plan to hold tournaments by color level to allow members to compete against players of similar skill levels making for an even more enjoyable poker experience at FratBlackJack.com!

Player's Club members are entitled to play for over $100,000 in cash prizes every month. Player's Club members have access to a minimum of $2,800 (up to $20,000) in cash tournaments every day and never have an entry fee, deposit or a buy-in to any tournament. In addition, Player's Club members are also able to play in a $10,000 qualifier based tournament that occurs regularly every 3 to 4 months. Player's Club members will also receive an ongoing tournament rating which enables them to play with others at similar skill levels. Members also have access to a live chat customer support feature to help with any issues that may arise. The FratBlackJack Player's Club costs $19.99 per month*. For more information about how to become a Player's Club member (with a free, no-risk, two week trial).

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members can play in the $10,000 Classic Tournament, a $10,000 qualifier based tournament that occurs once every 3 months.

There are 3 different payment plans for the FratBlackJack Players Club. You can pay $19.99 per month, or sign up for a longer term contract. You can save 10% by signing up for a 3 month contract. You can save 25% by signing up for a 12 month contract*. For more details, go to "member login" on the home page, log in to your account, and click "change payment plan".

You can check the Tournament Schedule by.

Log in to your account, select "Email Preferences", and check the box that says "Unsubscribe from our mailing list"

To ensure that all prizes are being claimed by the actual member who won, we require that prize claim submissions include a copy of our members' identification. This can be either a valid Driver's License or Passport that clearly shows date of birth and address.

Your identification also serves as your proof of age and address; FratBlackJack.com policy requires we check claims for the accuracy of this information.

You must register at www.FratBlackJack.com first. Once you are registered, go to Member Login by . You will see a "Download Software" link in the My Account page.

You must register at www.FratBlackJack.com first. Once you are registered, go to Member Login by. You will see a "Download Software" link in the My Account page. Detailed instructions will be displayed.

Double click the FratBlackJack icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@fratblackjack.com.

Double click the FratBlackJack icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@fratblackjack.com.

If you're getting an error during download or installation, please contact us at support@FratBlackJack.com and let us know what you're seeing. We should be able to resolve your problem quickly.

No. Once you have downloaded (and installed) the FratBlackJack software you do not need to visit FratBlackJack.com to play poker. The software is now installed on your computer. To begin playing, simply double click on the FratBlackJack icon on your computer's desktop and login to your account using your screen name and password.

Double click the FratBlackJack icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. If you continue to have problems, contact customer service at support@fratblackjack.com.

Your screen name is your unique identity in the FratBlackJack Poker Room. It will identify you to other players. It is the only identifying piece of information (of yours) that other players will see.

Your screen name is your unique identity in the FratBlackJack Poker Room. Once you've selected your screen name, you cannot change it.

Once you've downloaded the poker software and registered for FratBlackJack, you will automatically be asked for a screen name when you log in to the poker software for the first time.

A PC Running Windows 98/2000/XP Download Size: Approx. 5 Megabytes Pentium III computer with 128 MB RAM 56k Modem connection minimum (Broadband connection recommended) Sound card recommended but not required

FratBlackJack Poker Software is currently only available for PCs running Windows. If you have a Mac and you have Virtual PC you might be able to use this utility to run the FratBlackJack Poker software.

You may or may not be able to connect from work, depending on your Company. Some companies have technology in place, such as firewalls, in order to block certain software applications. If you are experiencing difficulty, you may need to see your system administrator.

Please make sure your internet security and firewall settings permit access to our servers. If the settings on your computer are set too stringently without exceptions, they may prevent you from accessing the poker server. If you still cannot log in, please contact Customer Service.

Contact Customer Service and they will resolve the problem.

Go to the tournament lobby, double click the tournament you were in, and hit the "Take My Seat" button. This will bring you back to your table. Then, deselect the auto fold button if it has been selected.

Please contact Customer Service.

If this happens, a new tournament may be offered to the players who originally registered. FratBlackJack will attempt to contact players who have been affected to let them know how it will be handled.

Go to options, then side chat. Then hit apply. The chat window will become larger and appear on the right side of the table.

Click on the chat filter and then on 'dealer summary'.

When using the chat feature, FratBlackJack players should always be respectful and polite when dealing with one another. Bad language, obscenities, etc, are against our policies. We reserve the right to temporarily or permanently ban an account based on chat behavior.

Please email any questions or comments you may have to Customer Service at support@fratblackjack.com.

There are two types of memberships in FratBlackJack, Basic and FratBlackJack Player's Club. To find out more about how to upgrade to a FratBlackJack Player's Club membership as well as all of its benefits.

Find the tournaments by clicking on the "Poker Tournaments" link in the lobby. Then select either "Single Table Tournaments" or "Multi-Table Tournaments" by clicking on the appropriate tab. To register for a specific tournament, double click on that tournament and then click on the register button within the window that pops up.

Each tournament has entry conditions. To register for a tournament, you must have enough Play Money or Poker Points for that specific tournament. If you double click on a tournament, the registration screen will tell you if Poker Points or Play Money is needed for entry. In addition, some tournaments are Players Club tournaments. To find out more about how to upgrade to a FratBlackJack Player's Club membership as well as all of its benefits.

Single-Table tournaments can have a maximum of ten (10) players where all players begin with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as they lose all of their chips to other players. The winner is the player who eventually ends up with all of the chips on the table. Single-table tournaments will begin with exactly ten (10) players.

In a Multi-Table tournament, there can be multiple tables of players with a maximum of ten (10) players per table. Each player starts with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as players lose all of their chips to their opponents. Remaining players are periodically re-assigned seats on other tables to keep tables full. This will eliminate tables over time until the last surviving players with chips remain at a final table. The eventual winner is the last player at the final table that ends up with all the chips.

A Super Qualifier is a special Players Club Multi-Table Tournament.

The 10K Express is a Multi-Table Tournament that is available to both Basic and Players Club players.

The stake levels represent the different minimum play money antes, blinds and in some cases, bets for that table.

NL means No Limit. This table has no limit on the betting. In NL poker, a player can go 'all-in' (bet all their chips) at any time. No Limit is what is generally played on TV poker shows. PL means Pot Limit. The most a player can bet in PL is the amount in the pot. Fixed means the betting is fixed according to a certain betting schedule. In pot limit, there is a maximum to what a player can bet at all times.

These numbers are your 'Buy-In' to an event. The number on the left is the amount of Play Money that will be put into the prize pool from your Play Money balance. The prize pool will be redistributed to the top finishers in that event. The number on the right is the amount of Play Money that you need to pay (as an entry fee) to enter the tournament. Play Money has no cash value.

Player's Club tournaments are generally $0 + $0, but have a specific number of Poker Points required for entry. You can determine the number of Poker Points needed to enter the event by single clicking on the event name and looking at the 'Table Details' box on the right side of your game client.

Players are permitted to play at a maximum of 3 tables at once. This includes both tournaments and poker room tables.

Play Money chips are used for entry fees into some tournaments. In addition, Play Money chips are also used as the currency for betting in the Poker Rooms. Play Money chips have no cash value.

New accounts will automatically start out with $1,000 in Play Money chips, which are used for entry fees into some tournaments. In addition, Play Money chips are also used as the currency for betting in the Poker Rooms. Play Money chips have no cash value.

Users are eligible to receive $1,000 additional play money chips every day (after 12am EST, but before 11:59pm EST) if their Play Money account balance drops below $500 at any point. These additional chips are not awarded automatically. Users can get these chips by going to their account section and clicking on 'more Play Money'. If he/she does not claim their additional Play Money chips in a specific calendar day, those chips are forfeited. If a user runs out of chips after having received their $1,000 additional Play Money chips that day, he/she will need to wait for the next day to get more chips. Play money chips have no cash value.

Poker Points are needed to enter most Player's Club tournaments (including the Weekly and Monthly Cash Tournament Satellites and all Player's Club Single-Table, Multi-Table and Super Qualifier Tournaments) as well as the $10,000 Classic Weekly Qualifier tournaments. You earn Poker Points by playing in single table and multi-table qualifying tournaments. Player's Club members are given 100 Poker Points upon creation of their Player's Club account. If a Player's Club account is below 100 Poker Points at 12:01 am eastern, that account will be automatically reset to 100 Poker Points. If a Player's Club member runs out of Poker Points during the day, that player will not be able to get any additional Poker Points until 12:01 am the following morning. Click How to Win for more details.

Poker Points are non-transferable. Poker Points can be used for entry into select tournaments and special events. Please check the Calendar of Events to see what events are coming up.

The $10,000 Classic Tournament will be run on February 25th, 2007 and will have $10,000 in cash prizes. To learn more about how to enter the $10,000 Classic Tournament and how to qualify, please Click Here.

First prize in the $10,000 Classic is USD$5,000 - cash! Check out our Prizes page for the rest of the prizes in the $10,000 Classic Tournament.

You qualify for a $10,000 Classic Weekly Qualifier by earning twenty (20) Poker Points. Poker Points can be earned by playing in single and multi table qualifiers.

For more information on how to earn Poker Points and the number of points awarded for different tournaments, go to the page.

Registration for the $10,000 Classic Weekly Qualifier begins 24 hours before the start of the tournament. Click Here for the most recent tournament schedule) If it is within 24 hours of the start of a $10,000 Classic Weekly Qualifier and you have earned twenty (20) Poker Points (but can't get into the $10,000 Classic Weekly Qualifier), please contact Customer Service immediately.

Yes. You may participate in more than one $10,000 Classic Weekly Qualifier as long as you have the 20 poker points needed to buy in to each qualifer.

Log in, go to the lobby and click account button at the top of the screen. Click on the "Points Status" tab to see if you have twenty (20) Poker Points. If you do, you are qualified for the Weekly Qualifier. Don't forget, you still need to register for the Weekly Qualifier within 2 hours of the start of the event.

Poker Points are awarded immediately after the conclusion of the tournament in which they were won. Check your statistics page which is available upon log in to the software or is also available from the link at the poker tables within the software. Your poker points will be refreshed on this page every 15 minutes. If you feel that you have earned Poker Points and that you haven't received them, please contact customer service at support@fratblackjack.com.

Customer Service replies to all email they receive. Sometimes, their responses get spam-filtered by your email client. Please check in your junk mail or spam folder for Customer Service's response.

Can't find the answer you were looking for? Please contact customer service at support@fratblackjack.com.